Southern’s Special fares offer for Ore Tunnel Closure

Please see Southern’s proposals for fare reductions during (and, surprisingly, around) the time of the blockade.

Your views would be appreciated.

Regards,

Stuart

MESSAGE FROM SOUTHERN

Dear all

I’m now able to let you know about the special offer on the price of fares for passengers who will be affected by the improvement work to Ore tunnel. The offer will apply from Monday 2nd January to 9th April 2012, so effectively provides the benefit a week before, and four weeks after the blockade, so this should recognise passenger loyalty on the Marsh Link and encourage continued travel.
Here’s how it works:

How affected by the work
Offer

Journey wholly between Hastings and Ashford International (daily tickets) 50% reduction in the price of the fare from 2nd January to 9th April

Other journeys on the route between Brighton and Ashford International (daily tickets)
Up to 50% reduction in the price of the fare proportionate to the level of disruption from 2nd January to 9th April

Season ticket holders whose journey is wholly between Hastings and Ashford International
Existing season holders will receive a loyalty payment of 50% of the cost of their ticket from 2nd January to 9th April
New season tickets purchased after the 2nd January will be discounted by 50% for the period up to 9th April

Season tickets for any journey that is affected by the works A pro-rata loyalty payment will be made proportionate to the level of disruption to the journey

Season ticket holders whose journey would be disrupted by the work, but does not wish to travel during the period of the work
A pro-rata refund on the unused part of the (surrendered) ticket

As you know we have a news section on our web site and this information will be added to that imminently, and will also be publicised via a press release to raise awareness.

The rail replacement bus and taxi timetable is available for download and printing from HERE

Regards

Antony
Antony Merlyn
Stakeholder Relations Manager
T 0208 929 8674
F 0208 929 8687

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